Privacy Policy

GingXR (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GingXR platform, including our mobile applications, web services, and augmented reality tools (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you register, we collect your name, email address, phone number, and business details.
• Business Data: Product catalogs, 3D models, images, pricing, and descriptions you upload to our platform.
• Communications: Messages, feedback, and support requests you send us.
• Payment Information: Billing details processed through our payment providers (we do not store full card numbers).

1.2 Information Collected Automatically

• Device Data: Device type, operating system, unique device identifiers, browser type, and IP address.
• Usage Data: Pages visited, features used, session duration, clicks, and interaction patterns.
• AR Session Data: Anonymized data about AR sessions including model views, placement events, and session duration — not personal location data.
• Log Data: Server logs including timestamps, error reports, and API call metadata.
• Cookies and Tracking Technologies: We use cookies, local storage, and similar technologies to maintain session state and improve functionality.

1.3 Camera and Sensor Access

Our AR features require access to your device's camera and motion sensors. This data is processed locally on your device in real time to enable AR experiences. We do not store, transmit, or retain your camera feed or live sensor data on our servers.

2. How We Use Your Information

• Provide, maintain, and improve the Services
• Authenticate users and manage accounts
• Process transactions and send related notices
• Send service updates, security alerts, and support messages
• Analyze usage patterns to improve product features
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud, abuse, and unauthorized access
• Respond to inquiries and provide customer support

We do not sell your personal information to third parties. We do not use your data to train AI or ML models without explicit consent.

3. Information Sharing

We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our platform (cloud hosting, payment processing, analytics), bound by confidentiality agreements.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
• Legal Requirements: When required by law, court order, or to protect the safety, rights, or property of GingXR, our users, or the public.
• With Your Consent: For any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We retain business data (models, catalogs) for the duration of your subscription plus 90 days after termination to allow data export. Log and analytics data is retained for up to 12 months. You may request deletion of your data at any time.

5. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, regular security audits, and vulnerability monitoring. However, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (“right to be forgotten”).
• Portability: Receive your data in a structured, machine-readable format.
• Objection / Restriction: Object to or restrict certain processing activities.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at admin@gingxr.com. We will respond within 30 days.

7. Cookies

We use essential cookies required for authentication and session management, and analytics cookies to understand how users interact with the platform. You may disable non-essential cookies through your browser settings; this may affect some functionality. We do not use third-party advertising cookies.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. International Data Transfers

GingXR operates primarily in India and may process data on servers located in other countries. By using our Services, you consent to the transfer and processing of your information in those locations. We ensure appropriate safeguards are in place for international transfers in accordance with applicable law.

10. Applicable Laws

This policy is designed to comply with the Digital Personal Data Protection Act, 2023 (India), the General Data Protection Regulation (GDPR) where applicable, the California Consumer Privacy Act (CCPA) where applicable, and other applicable data protection laws. In the event of any conflict, the more protective standard applies to you.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, by email. Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries, requests, or complaints:

GingXR
Email: admin@gingxr.com
For data deletion requests, include “Data Deletion Request” in the subject line.